The Complaints Procedure
We encourage any citizen who have a problem with a service they receive to report it. The process we use for responding and progressing complaints is detailed below.
We will seek to resolve complaints at the earliest opportunity. Where possible, every attempt will be made to deal with the issues quickly.
There are two types of complaints.
You can also access an easy read copy of Complaints procedure easy read leaflet
Page last updated 5 June 2023