麻豆视频

After examining the available evidence, the Grenfell Tower Inquiry panel have now released a on the tragedy of 2017.

We are saddened to hear the detailed account of the tragic circumstances that led to the Grenfell tragedy, and we remember the 72 people who lost their lives. Our thoughts remain with the families who lost loved ones, the survivors, and the wider Grenfell community.

We are carefully reviewing the report's content and will prepare a full response on how we intend to fulfil the report’s recommendations.

Our properties, safety measures and improvements

We own and manage more high-rise blocks compared to the rest of the country. Since the Grenfell tragedy, we have increased our investment in fire safety taking steps to reduce risks, such as installing sprinklers in every high-rise block.

We continue to take a robust approach, with 100% of fire risk assessments available in high-rise blocks and 98% in low-rise blocks. Additionally, we have continued to deliver a programme of daily, weekly and monthly checks, in our high-rise properties to ensure safety is always a priority. We take the introduction of the and new legislation very seriously and have recruited a team of full-time building safety officers (BSOs) under the strong leadership of our building safety managers. The building safety team (BST) has already completed several actions and safety initiatives to provide assurance around the management of high-risk buildings.

Recent actions and safety initiatives

As part of our completed and ongoing safety improvements, we have:

• created a competency framework for the building safety team to assess the training needs and personal development of the building safety officers
• submitted the first five Building Assessment Certificate (BAC) applications to the Building Safety Regulator on time, avoiding non-compliance penalties
• delivered a comprehensive induction and training programme to quickly upskill building safety officers, helping them to perform their roles effectively
• assessed all residential properties in relation to their height, type and use, to inform our property data
• carried out assurance activities and ongoing reporting, while keeping detailed records as part of the safety case information
• cleansed all property data, key building information, lifecycle, and compliance information, to make sure our information was fully up to date
• significant coverage of Q-Mark fire doors and sprinkler systems across our high-rise stock
• accelerated the process of repairing buildings with dangerous cladding materials
• developed communications, including a building safety newsletter and building safety updates, detailing important fire and safety measures for all our tenants
• introduced of a modern system (Safety Culture) to allow the building safety team to conduct inspections, assurance checks, and audits more efficiently. As a result, the team has completed around 38,000 assurance activities in the past 10 months, including:
  • 2,700 high, medium and low-rise block inspections
  • 44,000 checks of all communal fire doors in high and medium-rise blocks
  •  2,200 flat entrance door checks
  •  400 assurance reviews

Listening to our tenants and leaseholders

As a landlord, we recognise that learning from the Grenfell tragedy means listening more closely to our tenants and leaseholders, especially when they voice complaints or concerns. Therefore, over the last 12 months, we have improved our complaints handling processes by working with the Regulator of Social Housing.

In July 2024, we achieved 86% compliance within the expected timescales and reduced the backlog of overdue complaints from over 1,500 in February 2024 to 65 in July 2024.

We know that we need to work hard to rebuild trust with our tenants and leaseholders. Our new Community Engagement and Influencing Strategy 2024-2029 sets out a five-year plan, focusing on how we will work alongside our tenants to deliver services that they can be proud of.

There are several recommendations highlighted in the recent Grenfell Inquiry Report. We will consider the feedback we have received from our tenants and leaseholders, alongside the data we have about our properties, particularly our high-rise buildings to make decisions on how the recommendations can be addressed from a 麻豆视频 perspective.

Our commitment to safety

We know that the newly published report will cause concern and anxiety for residents, particularly those living in high-risk buildings. Our priority over the next few weeks is to make sure our residents know that their safety is our priority. We will ensure our residents have easy access to voice their concerns and will provide expert staff to address them.

We are committed to carrying out the improvements initially set out in the Building Safety Act and expanded upon in this report.

We must work together, both as a landlord and as part of the wider housing sector, to ensure that a tragedy like Grenfell Tower never happens again. We are committed to doing whatever is necessary to keep the residents who live in our homes safe.

Page last updated: 17 September 2024