About the Regulator of Social Housing and the standards
The Regulator of Social Housing regulates registered providers of social housing (mainly local authorities and housing associations).
This regulation is to promote a viable, efficient and well-governed social housing sector able to deliver homes that meet a range of needs.
What the Regulator of Social Housing does
The regulator undertakes economic regulation, focusing on:
- governance
- financial viability
- value for money
It also sets consumer standards , and may act, including serving a regulatory notice, if these standards are breached and there is a significant risk of serious detriment to tenants or potential tenants.
The Home Standard
This sets out the Regulator’s expectations for the quality of a provider’s accommodation and their repairs and maintenance.
The Tenant Involvement and Empowerment Standard
This sets out the Regulator’s expectations for a provider’s customer service:
- choice and complaints
- involvement and empowerment, and
- understanding and responding to the diverse needs of tenants
The Decent Homes Standard
It is the minimum standard set by the Government in the early 2000s for all social housing.
The standard states that all homes should:
- be in a reasonable state of repair
- have reasonably modern facilities and services
- provide a reasonable degree of thermal comfort, and
- meet the minimum standard for housing.
In 2010, all Â鶹ÊÓƵ homes met the standard. As the different components of our properties have aged, unfortunately now not all of our homes meet the standard.
Page last updated: 22 May 2023